Do I need to send a cancellation to my current provider?

No, if you are switching to NRG Energy, we will notify your prior provider of the switch through ERCOT.

This is true whether you are under contract with your prior provider or not.

Please see ETF reimbursement for next steps if you are currently under contract.

If you are moving into a new location, make sure to request a move out for the prior location with the provider serving it. If it's NRG Energy, awesome! We'll process a transfer of service and get everything situated. If it is a different provider, you'll need to contact that provider to request the move out.