Will NRG Energy reimburse my current supplier's ETF?

Yes! Switching providers rarely happens on the timeline you want.

That’s why we offer a reimbursement of up to $150  for early termination fees from your previous supplier when you switch to NRG Energy.

Plus, we offer a 30-day Easy Energy Promise which means you’ve got one month to try us out or leave us early without the penalty.

How can I get reimbursed for my supplier’s early termination fees if I switch to NRG Energy?  

Within 60 days of starting service on a qualifying NRG Energy plan, send us an email with the following attached:

1. A copy of your bill from your old supplier that shows you were charged an early termination fee to switch to NRG Energy.  
2. A copy of the payment that was made for the final bill reflecting that the final payment was made including the ETF.

As soon as we receive the documentation, our  team will verify it and complete the reimbursement process. Please make sure that you keep your account current and that you pay your bills with NRG Energy on time so you can receive your reimbursement after your 91st day of active service with NRG Energy. The reimbursement will be applied in loyalty points equal to the value of  your old  supplier’s early termination fee up to $150 that can be redeemed for bill credits. 

Please note: You will only be eligible for this  early termination fee reimbursement one time and participants in any of NRG Energy's Solar Buyback plans or Variable Plans are not eligible. Customers must not have any past-due charges to be eligible for the credit to be applied.