I received an unexpected switch notice or bill from a different electricity provider, what should I do?

This happens sometimes when addresses get confused, especially with different apartment numbers. It has even happened to a few of NRG Energy’s own when they were setting up their utilities. Double check when providing your address at sign up and tell your neighbors to do the same.
 
If you do get an unexpected switch notice or the lights aren’t on at your new location, simply contact us at 1-888-774-9846 and we’ll sort it out for you.