Andrew Clark
- Total activity 72
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 32
Articles
Recent activity by Andrew Clark-
Will NRG Energy purchase my excess solar electricity?
NRG Energy’s distributed renewable generation buyback program incentivizes customers with solar panels. Solar panels provide a way for customers to produce their own energy and sell their excess ...
-
I’ve been disconnected—or I’m about to be. What do I do?
We want to make sure you have the tools you need to keep the lights on. If that is an immediate challenge, contact us right away. Or, visit our Payment Assistance Options page. It may clear up a lo...
-
Do I need to send a cancellation to my current provider?
No, if you are switching to NRG Energy, we will notify your prior provider of the switch through ERCOT. This is true whether you are under contract with your prior provider or not. Please see ETF r...
-
What happens if I cancel my plan before the contract is up?
When you join NRG Energy we make you a 30-Day Easy Energy Promise, which means if you don’t like us, you can leave us early without the penalty. It’s that easy. After that, an early termination f...
-
There is a switch hold on the home I am moving into. What can I do?
Sometimes, the location a customer is moving into has a switch hold on it from the prior tenant. Switch holds are agreed to when a Deferred Payment Plan is signed. The new tenant is not responsible...
-
I am a former Entrust Energy or Power of Texas customer now with NRG Energy. How do I pay my bill?
We’re thrilled that you are now a part of the NRG Energy family. We have different payment options available to you: Online: Visit your Account at account.gotNRG Energy.com. Here you can continue t...
-
How can I satisfy a deposit?
How do I pay a deposit? Deposits can be paid online during sign-up or by calling 1-888-7NRG Energy. The deposit must be satisfied before an enrollment can be confirmed or electricity service sta...
-
What is a fixed rate plan?
When you sign-up for a fixed-rate energy plan, the price you pay per kilowatt-hour (kWh) for energy supply stays the same throughout your contract. That means that even when the market price of ene...
-
What is a variable-rate energy plan?
When you sign up for a variable-rate plan, the price you pay per kilowatt-hour (kWh) will be determined month by month. Electricity prices are always changing. Many factors will affect the price mo...
-
I received an unexpected switch notice or bill from a different electricity provider, what should I do?
This happens sometimes when addresses get confused, especially with different apartment numbers. It has even happened to a few of NRG Energy’s own when they were setting up their utilities. Double ...