Andrew Clark
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Recent activity by Andrew Clark-
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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What is the NRG Energy Rewards Program?
NRG Energy Rewards is our way of saying thanks. You’ll earn Rewards Points for many of the things you are already doing, and Rewards Points mean dollars off your bill! How do I earn Reward Points? ...
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How do I read my NRG Energy Bill?
We always want to be 100% clear and upfront with you about the energy you use and what you pay. 1. Total Amount Due includes your current monthly charges, current non-electricity charges, and any ...
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What is the Refer A Friend program?
What is the Refer A Friend program? It allows existing customers to give and receive 10,000 Points ($100 value) for referring friends and family to sign-up with NRG Energy. How do I refer a frie...
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How can I report or get information on a power outage?
The TDSP (utility) company is responsible for the electricity that runs to your home through the poles and wires. If the power is out (because of a storm or power line maintenance, etc.), your util...
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What are my Billing options with NRG Energy?
I hear NRG Energy offers several different billing options. Is that true? Yes! We offer many billing options to help better meet your needs. eBill: eBill is fast, efficient and green, saving ...
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What do all these words mean? (Energy Glossary)
Much like a dictionary, below lists the terms, acronyms and definitions for the services we provide. Let’s take a look. Connection fee A fee charged by the utility to connect and start electr...
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Will NRG Energy reimburse my current supplier's ETF?
Yes! Switching providers rarely happens on the timeline you want. That’s why we offer a reimbursement of up to $150 for early termination fees from your previous supplier when you switch to NRG En...
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What happens when my contract ends?
60 days before your contract expires (and monthly thereafter), we’ll reach out to you to remind you about renewal. Some energy companies take the end of customer contracts as an opportunity to j...