Andrew Clark
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Recent activity by Andrew Clark-
How can I sign up for a critical care account?
I believe I’m eligible for a critical care account. How does the process work with NRG Energy? If electricity is medically necessary in order for you to be safe in your home, you can ask your ...
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What kind of fees can I expect with NRG Energy?
We try to be upfront about the fees we charge so they don’t come as a surprise to you. Insufficient Funds Fee: We may assess a fee of up to $25 for each payment that is not processed due to insuff...
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Does NRG Energy offer renewable energy plans?
Energy resources that are naturally replenished are considered renewable. They include wind, biomass, hydro, geothermal and solar, among others. NRG Energy’s plans are backed by 100% renewable ener...
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Non-discrimination
NRG Energy will not deny service or require a prepayment or deposit for service based on your race, creed, color, national origin, ancestry, sex, marital status, lawful source of income, level of i...
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Can I get help paying my Bill?
Yes, you can. NRG Energy has several payment assistance options to help you keep the lights on in challenging times. While we are eager to help, all assistance options must be requested by contacti...
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Will NRG Energy purchase my excess solar electricity?
NRG Energy’s distributed renewable generation buyback program incentivizes customers with solar panels. Solar panels provide a way for customers to produce their own energy and sell their excess ...
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I’ve been disconnected—or I’m about to be. What do I do?
We want to make sure you have the tools you need to keep the lights on. If that is an immediate challenge, contact us right away. Or, visit our Payment Assistance Options page. It may clear up a lo...
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Do I need to send a cancellation to my current provider?
No, if you are switching to NRG Energy, we will notify your prior provider of the switch through ERCOT. This is true whether you are under contract with your prior provider or not. Please see ETF r...
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What happens if I cancel my plan before the contract is up?
When you join NRG Energy we make you a 30-Day Easy Energy Promise, which means if you don’t like us, you can leave us early without the penalty. It’s that easy. After that, an early termination f...
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There is a switch hold on the home I am moving into. What can I do?
Sometimes, the location a customer is moving into has a switch hold on it from the prior tenant. Switch holds are agreed to when a Deferred Payment Plan is signed. The new tenant is not responsible...