Andrew Clark

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  • How do I get in touch with NRG Energy? 

    How do I get in touch with NRG Energy?  Click here for our new Contact Us page: Contact Us ¿Cómo me comunico con NRG Energy? Visitenos en nuestra pagina nueva: Comuníquese con nosotros

  • NRG Energy Variable Pricing History

      Residential ($/kWh) Month CNP ONC AEPC AEPN TNMP Feb 2023 $0.230 $0.225 $0.228 $0.229 $0.244 Mar 2023 $0.230 $0.225 $0.228 $0.229 $0.244 April 2023 $0.230 $0.225 $0.228 $0.229 $...

  • How do I pay my NRG Energy Bill?

    Your Customer Portal is the easiest way to pay your bill. Make sure to sign up for Autopay while you are there!   You can also call our Customer Care Team at 1-888-7NRG Energy.   Check and money or...

  • Does NRG Energy have a Base Charge on electricity plans?

    NRG Energy charges a monthly Base Charge on fixed-rate plans which allows us to keep our rates low while offering best-in-class customer service. Please see the Electricity Facts Label [EFL] for yo...

  • How can I lower my electricity usage and bills?

    Energy efficiency can be broken into two groups—appliance efficiency and keeping the elements out. Appliance Efficiency Switch to LEDs: These light bulbs are tremendously more efficient than a tr...

  • JANUARY 2024 WINTER WEATHER CONTEST

    JANUARY 2024 WINTER WEATHER CONTEST OFFICIAL RULES   1. Eligibility: NRG Energy customers who (1) receive an invitation via email or text to participate in the contest, (2) opted to participate in ...

  • What is NRG Energy’s 30-Day Test Drive?

    Our 30-Day Test Drive is our way of making you feel confident in signing up with NRG Energy. We give you 30 days to decide. You have 30 days from the date you start services with NRG Energy. We thi...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...